All new products supplied by Reliant Spares come with a 3 month retailers guarantee, or the manufactures guarantee, whichever is longer. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the guarantee is lost.
We will arrange for a replacement, repair or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 3 months of delivery, after this time the manufacturers guarantee may still be valid.
All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
Light goods please pack with care and return by post.
For heavier items, please email firstname.lastname@example.org to arrange for the goods to be collected.
Checking Goods for Damage and Notifying Us
For small item deliveries that arrive with carriers please inspect the goods as soon as possible after the delivery to ensure they are as per your order. Any delay in reporting problems to us could affect your right to a refund.
If You Change Your Mind
If you change your mind about the product when you receive it you can notify us any time within 14 days and return it for a full refund at your own cost. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost to return the item and your initial delivery charge will not be refunded.
It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed when you return them to us. Please do not write on the product packaging and send to:
- Joe Mason
- Reliant Spares
- Woodend Farm