The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods.
We use Royal Mail and TNT to delivery our customer orders. Very large items may be delivered by ourselves ie entire cars, engines etc.
Delivery prices are shown for each product on the product information page. If you order more than one product you will pay an accumulated delivery cost for each item as delivery prices are based on the weight of each individual item.
Delivery prices shown on the website are for UK addresses only. We do deliver abroad, but please contact us first to arrange delivery prices.
All items delivered by TNT require a signature on reciept.Tracking numbers are available on request.
If the delivery is to a communal building (e.g. a block of flats) you should be aware that the carrier company drivers will need to see identification before leaving the goods. (This is to protect us from credit card fraud)
Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company (TNT only) will incur an additional charge of £20.00.
If an item on a delivery is damaged, make a note of the damaged item and email email@example.com with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.
If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.